Terms of Service

1. Introduction

Welcome to HIRA (the “App”), a product of M2M Platform Pte. Ltd. (“we,” “us,” or “our”). By accessing or using the App, you agree to comply with and be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our services.

2. Acceptance of Terms

By creating an account, accessing, or using the App, you agree to be bound by these Terms, as well as any additional guidelines, policies, or rules that we may post. If you do not agree with any part of these Terms, you should discontinue use of the App immediately. When using the Services, you are entirely responsible for adhering to the laws and regulations applicable in your jurisdiction.

3. User Accounts, Passwords, and Security

Account Registration: Some features of the App require you to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate and complete.
Password Security: You are responsible for maintaining the confidentiality of your password and account information. You agree to notify us immediately of any unauthorized use of your password or account or any other breach of security.
Account Security: You are responsible for all activities that occur under your account. We will not be liable for any loss or damage arising from your failure to safeguard your password or account information.

4. Access to Services - Subscriptions and Purchases

Access and Use: Access to certain features and content may require a subscription or purchase. You agree to pay all applicable fees and charges associated with your access to the App.
Subscriptions: By subscribing to any services offered through the App, you agree to pay the subscription fees at the rates in effect when the charges are incurred. Subscription fees are billed in advance on a recurring basis unless otherwise noted.
Purchases: All purchases made through the App are final and non-refundable, except as required by applicable law or explicitly stated in these Terms.
Payment Processing: Payments are processed through third-party service providers. We are not responsible for any issues arising from payment processing.

5. User Comments and Suggestions

We welcome your feedback, comments, and suggestions for improving the App (“Suggestions”). By submitting any Suggestions, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such Suggestions worldwide in any media. We are under no obligation to use your Suggestions and you will not be compensated for them.

6. Indemnifications

You agree to indemnify, defend, and hold harmless HIRA, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees and costs, arising out of or in any way connected with:

Your access to or use of the App.
Your violation of these Terms.
Your violation of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property, or privacy right.

7. Intellectual Property

Ownership: All content provided on the App, including but not limited to text, images, audio, video, and software (the “Content”), is the property of HIRA or its licensors and is protected by copyright, trademark, and other intellectual property laws.
License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the App for personal, non-commercial purposes. This license does not include any resale or commercial use of the App or its Content.
Prohibited Use: You may not copy, modify, distribute, sell, or lease any part of our Content without our prior written consent.

8. Access and Use of Service

Permitted Use: You agree to use the App only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the App. Prohibited activities include harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the App.
Service Modifications: We reserve the right to modify or discontinue the App, temporarily or permanently, with or without notice. You agree that we will not be liable to you or any third party for any modification, suspension, or discontinuance of the App.
Termination of Access: We may terminate or suspend your access to the App immediately, without prior notice or liability, for any reason whatsoever, including but not limited to a breach of these Terms.

9. Limitation of Liability

To the fullest extent permitted by law, HIRA disclaims all warranties, express or implied, regarding the App and its Content. The App is provided on an “as is” and “as available” basis. We are not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the App.

10. Warranty Disclaimer

HIRA makes no representations or warranties of any kind, express or implied, regarding the use or the results of this App in terms of its correctness, accuracy, reliability, or otherwise. The App is provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the App will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the App or the server that makes it available are free of viruses or other harmful components.

11. Disclaimers

The App provides informational content, including prayer times, Qibla directions, Quran recitations, and wellness check-ins. This content is not intended to replace professional advice or guidance. We do not guarantee the accuracy or completeness of any information provided through the App.

AI Feature Disclaimer: The App includes an AI-powered feature designed to provide responses based on the data and algorithms it is trained on. These responses are generated for informational purposes only and should not be considered as official Islamic rulings (fatwa). The AI is not a substitute for scholarly expertise, and its outputs should not be relied upon for making religious decisions, especially on complex matters of Islamic jurisprudence (fiqh).

We strongly advise users to consult with qualified Islamic scholars or authorities for accurate guidance on religious matters. The AI feature does not have the capability to understand or interpret individual circumstances in a manner that a human scholar can. Therefore, while the AI aims to provide useful and educational content, it should not be the sole resource for your religious inquiries or decisions.

12. User Information and Data Collection

Data Collection: When you use the App, we collect certain information from you, including but not limited to personal information (such as your name, email address, and location) and usage data (such as how you interact with the App, the features you use, and the content you view). This information is collected to enhance your experience and improve the App’s functionality.

Purpose of Data Collection: The data collected is used for the following purposes:

Service Enhancement: We use your information to understand how you interact with the App, enabling us to improve and personalize your experience. This includes offering content tailored to your interests, suggesting features you might find useful, and optimizing the performance of the App.
AI Feature Improvement: Your interactions with the AI feature help us refine and enhance the accuracy and relevance of the AI responses. This data is used to continuously improve the AI algorithms and ensure better, more reliable outputs.
Security and Maintenance: We use the information to monitor and maintain the security of the App, detect and prevent fraud, and troubleshoot technical issues.
Communication: We may use your contact information to communicate with you about updates, new features, and other relevant information related to the App. You can opt out of these communications at any time.

Data Sharing: We do not sell your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in operating the App, such as payment processors, data analytics providers, and cloud storage services. These providers are obligated to protect your information and use it only for the purposes for which it was shared.

User Consent: By using the App, you consent to the collection, use, and sharing of your data as described in these Terms and in our Privacy Policy. If you do not agree with these practices, please do not use the App.

Data Security: We take reasonable measures to protect your data from unauthorized access, disclosure, alteration, and destruction. However, no internet-based service can be 100% secure, and we cannot guarantee the absolute security of your data.

Data Retention: We retain your data only for as long as necessary to fulfill the purposes outlined in these Terms and our Privacy Policy, or as required by law. After this period, your data will be securely deleted or anonymized.

13. Medical Disclaimer

The information provided through the HIRA App is intended solely for general informational purposes and should not be relied upon as medical advice. The App’s wellness check-ins and other wellness-related content do not constitute medical, psychological, or healthcare services. You should not use the information on the App to diagnose or treat any health conditions or substitute it for advice from a qualified healthcare provider. Always seek the advice of a physician or other qualified health professionals with any questions you may have regarding your health. In case of a medical emergency, contact a healthcare provider immediately.

14. Language Disclaimer

The HIRA App offers content in the following languages: English (UK), English (US), Arabic, French, Bahasa Indonesia, and Bahasa Melayu. We strive to ensure that the translations are accurate and convey the intended meanings across all languages. However, due to nuances and differences in language structures, there may be some variations in interpretation. The English version (UK) of these Terms of Service will prevail in case of any discrepancies or misunderstandings arising from translations into other languages.

15. Modifications to the Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the App. Your continued use of the App after any such changes constitutes your acceptance of the new Terms.

16. Miscellaneous

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and HIRA concerning your use of the App.